Frequently Asked Questions

At the top of this page you’ll find a form. Fill in your :-

‘Name’ – In full.

‘Email’ address – Please remember to look out for our reply – being sure to check your ‘Spam’ folder.

‘Phone’ number – Optional. This can be helpful if you’d like us to call you to offer advice or checking to see if you’ve received our quotation pack. Your phone number will NOT be sold/passed to any third parties or used for future sales calls!

‘Postcode’ – We'll need this to estimate travel and overnight stay costs (If required).

‘Age of the property’ – We'll need this to quickly ascertain the basic methods used during the construction of your property. This helps us give a more accurate on-line quote.

‘Any Other Details’ – Here you can add anything. Perhaps a request to us i.e. "Please give me a price for each room", or any information you feel maybe relevant i.e. "Victorian property, although the room/s in question are an extension built 10 years ago", or "We also have a set of stairs that need to be included". Please feel free to write anything you wish.

Now simply click ‘Submit’ – Once we receive your enquiry form, we’ll send you a confirmation email that you will need to reply to. This ensures we have an open dialogue and our emails aren’t going straight into an unread ‘Spam’ folder. We do this to avoid our staff wasting time as preparing an initial quote can be a relatively lengthy process. On replying to our confirmation email, you will then receive your quote via email that you will need to read through, as this will give you a lot of information regarding our service.

At each stage you will be prompted by the content within our emails as to what to do next.

If the quote is within budget, we’ll ask for a non-refundable assessment fee (which will be deducted from your final invoice should you decide to go ahead with the work). We’ll then arrange a convenient date/time for a representative to call round and assess your property (take measurements and inspect), discuss the process with you, and answer any questions you may have. Part of our assessment will include cutting a small hole in your current chipboard/floorboards. This is done to ascertain the thickness of your current flooring (so we can replace with a like for like thickness product for continuity/height purposes) and to check certain aspects of the cavity beneath your floor.

Once the assessment has been completed, you’ll receive your ‘Guaranteed Price’ document within 48 hrs. Providing certain terms are met (highlighted in the ‘Guaranteed Price’ terms), the price given will not alter. We do this to help our clients with budgeting. Should we find any unforeseen issues, you'll know any extra cost is on us!

If you’re happy with everything, you’ll just need to email and let us know. From there, we’ll email you a ‘Schedule’. This will include your ‘Initial Invoice’ date, ‘Materials Delivery’ date (A convenient exact date will be discussed with you nearer the time) , and ‘Installation’ date (A convenient installation date will be discussed with you). Again, you’ll be prompted via email at each stage of your ‘Schedule’.

We are a Manchester based company that offers service 'Nationwide'. Therefore, we cover the whole of the UK. Although, certain areas can be extremely expensive to provide service i.e. Highlands of Scotland (due to travel costs and transportation of materials difficulties etc).

Our system is specifically aimed at permanently removing squeaks, creaks, cracks, and growls from your floors. As well as give your property back the feel of quality! We typically address chipboard/floorboards, noggins, joist hangers, partition wall base rail fixings, other people’s/tradesman’s attempts i.e. badly installed noggins/braces etc, and anything else we see as a potential for noise both in the present or future. As you’ll no-doubt understand, we don’t give a detailed ‘step by step’ guide of the process. Our system has taken many years to develop, which isn’t something we would simply give away. Livelihoods need to be protected.

We offer/guarantee to remove THE noise up to 95%. Although, we often get results exceeding this.

The 5% caveat is to allow for areas we may not be able to gain access to i.e. Beneath baths, water tanks etc.

When we say ‘noise’, we are specifically talking about chronic squeaks, creaks, metallic sounds, growls. We do not offer to remove airborne and impact noise i.e. Talking/T.V’s and foot impact. We do offer a range of sound insulation products that CAN help with these issues. There are also specific floor covering underlays available on the market that can help greatly reduce airborne and impact noise.

As a nationwide company (based in Manchester) there are many variables to consider when pricing i.e. travel, overnight stays, materials/delivery costs and size of the project etc. With that, giving a set one price fits all just doesn’t work. To give a very broad ballpark cost, you can expect to pay in the region of £100 to £250 per square metre. This would include all materials, labour, travel costs, overnight stay costs (if required), VAT and a single assessment. We're aware our square meterage cost is some what vague and there's a large discrepancy but unfortunately our business model calls for that. As we are based and travel from Manchester and deal with clients all the way to the very south coast and as far as the highlands, travel costs can have a significant impact on costs. We'd also add that small areas/rooms always have a high proportional cost, where as the more rooms included, would typically bring the proportional (cost per square metre) down. It's also worth noting that we don't carry out localised repairs. Meaning a small area/patch here and there. We ONLY apply our system to entire rooms. The reason for this is due to the high call back rate when only working on small areas i.e. Once the worst noise has been removed, other more subtle noises will typically become more obvious in the surrounding areas.

Typically, an average sized room will take one to one and a half days. This can fluctuate subject to how the original chipboard/floorboards/joists were installed, the general logistics of the project, whether we have to strip back other tradesman’s work or if any areas require special attention. Certain rooms can also increase the time. For example, landings can be particularly time consuming due to the – often vast – amount of pipes and cable present.

Solving the ever present issues of failing chipboard/floorboards has required a lot of thought, trials, and errors. We were well placed to start with. Having an extremely strong background in wood floor installations for over 25 years, gave us unique insights through experience. Understanding the effects of temperature and humidity changes in wood type materials really gave us the deep knowledge we needed to solve this issue. Add a background in engineering and a degree of science to such a vocation and the solutions, with longevity in mind, came over a number of years.

We now have a complete system that encompasses ALL associated floor noises in properties built from the late 1960’s to present day.

It’s not that others can’t solve it. It’s just we went down the rabbit hole the furthest! And survived to bring you a system you can trust!

If it was that easy, SqueakFix probably wouldn’t exist!

Screws rarely offer a ‘real’ permanent solution. It’s fair to say, very small localized areas may benefit from simply being screwed down. However, over the years we’ve found screws can and often do actually add to the problem.

There’s also an understanding of the noise issues which is important here. It’s rarely just the chipboard/floorboards that cause noise. 99% of the time – as well as the chipboard/floorboards – noise is created by a multitude of things. For example, loose noggins, joist hangers, partition wall base rail fixings, pipes etc. To simply try to screw the chipboard/floorboards down is only to try and fix a fraction of the related issues.

A word of caution

If you’re thinking of trying to add screws yourself or have someone do it for you, be very careful. Under your floors lie many pipes and cables. Although there have been huge advances in electrical safety i.e. With the introduction of RCD’s, you just never know.

Screwing into a water pipe can do a lot of damage to ceiling, woodwork, floors, and décor. Water is also an excellent conductor of electricity!

Screwing into a gas pipe (yes, there will often be one lurking somewhere) can be extremely dangerous and not to say expensive. In the interests of not scaremongering, there seems to be very few cases where screwing into a gas pipe has caused considerable damage/injury. However, it’s extremely easy to unwittingly screw through a copper pipe and not know about it. Merely catching/nicking a gas pipe will allow gas to escape and build up in the floor cavity.

In short, DO NOT play Russian roulette!

In a word, No. We DO uplift carpets and loose lay them back down when the work has been completed. However, as we are not carpet fitters, you would need to arrange this with a local carpet company.

Yes. The work we do is invasive. We will require full access to the sub-floor (chipboard/floorboards). Please be wary of gimmicky products that say you don’t have to lift the carpet!

Cutting corners is IMPOSSIBLE for us. As we're based in Manchester and provide service across the entire country we have to be very careful. We offer a 10 year guarantee. Apart from the fact we're a responsible company and wouldn't cut corners anyway, if we did leave many jobs with substandard results, the backlash from that over a 10 year period would have a serious impact on our business. Yes, snags happen, they're inevitable. From time to time we do have to call back to clients properties to address small issues we may have missed or have arose from settling. However, bad systematic working practises would utterly cripple our business. Call backs wouldn't be that bad if we simply offered a local service - nip round and fix. However, call backs when a company offers a nationwide service are expensive. An 800 mile round trip just to address a small noise is extremely expensive for us. As the work is so specialized and we highly value quality feedback and success, we don't sub-contract - period. Hence, the by product of us not wanting to deal with numerous call backs, is we dig deep... We have to cover a lot of issues when we fix our clients noisy floors. We have to dig deep and even anticipate future noise problems that may arise. Simply addressing the noise that's there now just doesn't cut the mustard. Experience over the years has shown us that... I'm not saying we solely do a good job to avoid 'call backs'. Of course we aim for every client to be over the moon with the results, and our reviews are testament to that. What I'm saying is, 'call backs' are what hold us to account - so to speak. A type of punishment. Hence, I'm happy to say our system is that well developed, our call back rate is extremely low!

Yes, the work we do is centred around carrying out substantial work to the sub-floor and in the cavity beneath. Ceramic Tiles, Laminates, Real Woods, Sheet Vinyl's, and Luxury Vinyl Tiles (LVT's i.e. Amtico, Karndean) all require lifting/removing. Naturally, some of these floor covering types will become damaged in the uplifting process and require full replacement.  This is something that should be considered from a cost and upheaval point of view prior to contacting us.

The problem with noisy floors is many. People often don't appreciate the work that goes into truly and permanently repairing them. Therefore, the sentiment of "simply screw the floors down" or "Just do this and that" is common. With that, people tend to then get a local handyman/carpenter to try and repair their noisy floors with what we would class as a sticking plaster (screws, oils, powders, glues etc)  - soon realising, that for proper results, more has to be done. By the time people get to us, they are often very much under the incorrect belief that their noisy floor/s can't be fixed or at the very least are extremely cynical of companies that claim they can. Hence, the problem of trust emerges.

Other people are not as much exhausted by failed attempts at silencing their floors but will make decisions solely based on reviews, which of course is a perfectly normal and acceptable approach. We don't all know everything, and it's natural to rely on others for their experiences. However, then another layer of distrust comes in. Can the reviews be trusted? How have they been verified? Who are the people that posted these reviews? I, as the Director (Michael Wesley Farrell), decided many years ago to host our reviews directly on our website. Naively, not realising that people may want more, that being verified reviews. We know they're verified because we've literally been into the reviewers' homes, but you, a visitor to this website, obviously don't know that. We will be looking at this over the coming months to see what can be done. One of the challenges we have is making sure our reviewers keep a degree of privacy. Therefore, we only ask them to post their first name and approximate area.

We have now introduced Google reviews into the business to help increase assurance. As reviews on the Google platform grow, we hope that will also help increase your trust in us.

If you're the type of person that likes to check credentials and legitimacy, then companies house and HMRC are always good places to start. Our companies house registration number is 11757485 and our Vat registration number is 281 2733 08.

Then you could also check our credentials with the Fair Trades (Our membership number 575675), of which we have been a member of for many years. Fair Trades have carried out reference checks, financial checks, had us sign a legally binding charter, and carried out general background legal checks.

These are but a few things you could do personally to find that trust. For us to gain your trust, we need to 'do'. We understand it takes more than words and a pretty website or video to gain people's trust. We as flooring contractors have to physically show you what we can provide.

There are two more things you could do.

Firstly, meet us. Once you've received your quote and if the numbers work for you, get us round and have a face to face. There's nothing quite like meeting someone in person to gauge how genuine, professional and knowledgeable they are. You will never EVER be pressured into anything by a SqueakFix representative, so to those that have concerns about the hard sell etc, please don't, that simply is not how we work and you can quote this section of the website should you ever feel like that has happened.

Secondly, have a single room worked on first. This is especially relevant if your entire property is blighted with chronic noisy floor issues. Our work is serious and comes with a lengthy 10 year guarantee. With that, it isn't particularly cheap. Therefore, before you take the plunge, dip your toes. See for yourself how we work, what we can provide for you and how we conduct ourselves. You will find, you're in very good hands with us here at SqueakFix Ltd.

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